Frequently Asked Questions

   

General FAQs

I need a receipt for my purchase. Who can I contact?

Contact us here and include the purchaser’s name and email with the item purchased, and someone from our team will assist you with a receipt.

Someone else from my company is purchasing on my behalf. How does that process work?

If someone else is completing your course or event purchase for you, they should add the product to their cart and then type your name and email address inside the box on the cart page where it reads “Please leave special instructions below.” They can also add your email address under Contact Email on the checkout page. If they’ve already made their purchase, they can contact us here and let us know your name and email address.

How do I use my CPTM Alumni or Membership discounts? 

Training Industry members and CPTM alumni have exclusive benefits available to them, including discounts on courses, in-person events, research and more. To use your alumni or member discount on the Training Industry store, add any product(s) to your cart and enter your discount code at checkout. If you’re ready to purchase but need help locating your discount code as a member or alum, contact us here.

I need help logging into Training Industry’s LMS or membership platform. Who can I contact?

If you’re having trouble accessing the LMS for a Training Industry course, contact us at learning@trainingindustry.com.

If you need help accessing the Training Industry membership platform, contact us at membership@trainingindustry.com.

 

Course FAQs

I need help registering for a course, who can I contact? 

Give us a call at 919-653-4989 and we can help you get registered now, or you can contact us here.

How do I register my L&D team for a course?

For maximum value and business impact, work with Training Industry Courses to customize a program to develop your entire learning and development (L&D) team. You can request a quote or schedule a call with our director of professional development to discuss your team’s training options. If you’re ready to register now for any public course session, you can use the discount code TEAM10 at checkout to receive 10% off your order when you purchase two or more seats in the same course. 

What are my payment options? Are you able to issue a P.O. or invoice for my company to purchase one or more courses?

Registration is available anytime online on course store pages where pricing will be reflected in your local currency. Simply select the session dates you’d like to attend and submit your payment with a credit card. You’ll receive access to our learning portal shortly after registration, where you’ll be able to get started on any course prework.

If you’d like to request a purchase order or invoice or pay via check, ACH/bank transfer, or discuss other payment options, please contact us here so we can walk through that process.

Where can I find upcoming course sessions?

Visit our course calendar to view all upcoming course dates. If you’re looking for Certified Professional in Training Management (CPTM™) practicum dates, you can view those here.

Do Training Industry courses count toward recertification credit?

Yes, all Training Industry courses can be used for recertification purposes toward CPTM, SHRM-CP® or SHRM-SCP®, and APTD or CPTD credentials. You can learn more about the amount of credit hours here. 

 

Events FAQs

Where can I learn more about TICE or the Strategy Summit?

For the most up-to-date information about in-person events, including agenda details, visit the event websites for the Training Industry Conference and Expo (TICE) or Strategy Summit.

Can I request an invoice to register for TICE or the Strategy Summit?

Yes! Please email events@trainingindustry.com to request an invoice.

What’s included with my TICE or Strategy Summit registration?

Your conference registration includes breakout sessions, keynote presentations, networking events and meals. Hotel accommodations are not included in your registration. However you can book your room at the conference hotel for a reduced rate. 

I need to update my registration. How do I do this?

  1. On the TICE or Strategy Summit event website click the “Already Registered” link under the “Register Now” button.
  2. Enter your email address and confirmation number.
  3. Once logged in, click the “Modify Registration” button.
  4. Make any necessary modifications.
  5. Once you have finished making modifications, save your changes. 

Do Training Industry Events count toward recertification credit?

Yes, Training Industry Events count toward recertification credits for leading L&D certifications such as CPTM, SHRM-CP® or SHRM-SCP®, and APTD or CPTD. Find out here how you can earn credit hours with Training Industry conferences, Leader Talks, webinars and more.

 

Membership FAQs

Where do I log in to the Membership platform?

Visit this page to log in with your email and password. If you don’t remember your password, you can reset it here.

I need to modify or cancel my Training Industry Membership. How do I do this?

Log in to your profile here and click your profile icon on the top right, then go to Membership and click Subscriptions. Here you can see the status of your membership and update your payment method. If you need assistance, contact us at membership@trainingindustry.com.

I have a question about utilizing my Member benefits. Who can help me with this?

Training Industry Members have access to discounts on courses, research and events as well as free resources. Log in to your membership profile and visit the member benefits page to view all your discounts, free tools and more.

I’m a CPTM alum. Is that the same thing as a Training Industry Member?

The Certified Professional in Training Management (CPTM™) program is Training Industry’s flagship certification platform, while Training Industry membership gives you access to an AI-powered agent and collaborative online community of learning leaders. CPTMs and Members both have unique benefits they can utilize, with resources that can help you become a more strategic training professional. Contact us if you’d like to learn more about becoming a Member, CPTM or both. 

 

Research FAQs

I purchased a report but did not receive a copy of it. Who can I contact?

Check your spam folder for an email from Training Industry, Inc. If you still haven’t received the report, contact us here.

Can I bundle research products with other products in the store?

Yes, you can get 10% off your next purchase when you buy two or more regularly priced research products or courses. Mix and match any titles. Use discount code MULTI10 at checkout.